Refund policy
Returns and Refund Policy
We hope you are happy with your purchase. If you change your mind, you may request a return within 30 days of receiving your order.
Change-of-mind returns
To qualify for a change-of-mind return, the item must be:
- Unused and in the same condition in which it was received
- Complete with all parts, accessories and instructions
- In its original packaging
- Accompanied by proof of purchase
Please contact us before returning an item. We will provide the correct return address and return instructions. Items returned without first contacting us may take longer to process.
Customers are responsible for the cost of returning change-of-mind items. We recommend using a tracked service, as the item remains your responsibility until it reaches us.
Our 30-day returns policy is in addition to your statutory right to cancel an online order within 14 days of delivery. During this statutory cancellation period, you may handle an item only as much as reasonably necessary to examine it, as you would in a shop.
Faulty, damaged or incorrect items
Please inspect your order when it arrives and contact us promptly if an item is faulty, damaged, incomplete or different from what you ordered.
We will assess the issue and arrange an appropriate solution. Where an item is confirmed as faulty, damaged or incorrectly supplied, LCM Leisure will cover the reasonable cost of returning it or provide a suitable return method.
Please do not return a faulty or damaged item until you have contacted us and received instructions.
Gas canisters, fuel and hazardous items
Gas canisters, fuel, aerosols and other hazardous products must not be returned using ordinary postal services. Please contact us before attempting to return one of these products so that we can provide safe and appropriate instructions.
Items that cannot be returned for change of mind
Unless faulty, we cannot accept returns of:
- Personalised or custom-made products
- Perishable goods
- Gift cards
- Sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been broken
- Opened audio, video or computer software products where applicable
This does not affect your rights if an item is faulty, damaged or not as described.
Refunds
We will notify you after receiving and inspecting your return.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund.
Where you cancel your complete online order within the statutory 14-day cancellation period, we will also refund the cost of our standard delivery option. Any additional amount paid for an enhanced or express delivery service is not refundable.
We may make a reasonable deduction if an item has been handled beyond what is necessary to examine it and its value has been reduced.
Refunds will be processed without undue delay and no later than 14 days after we receive the returned goods or acceptable evidence that they have been sent back, where applicable.
Exchanges
The quickest way to obtain a different item is to return the original item in accordance with this policy and place a new order separately.
Your statutory rights
Nothing in this policy limits your statutory rights under UK consumer law. Faulty goods may qualify for a refund, repair or replacement depending on the circumstances and how long you have owned them.
To request a return or report a problem, please contact us through the Contact Us page on our website and include your order number.