Shipping policy

Shipping Policy

We currently deliver to addresses within the United Kingdom.

Delivery charges

Our delivery options are:

  • Standard Delivery – £2.99 for orders under £30
  • Free Standard Delivery for orders of £30 or more
  • Express Delivery – £3.99

The free-delivery threshold is calculated after any discounts have been applied and before any non-product charges.

Delivery times

Estimated delivery times are displayed at checkout. Express Delivery is prioritised over our Standard Delivery service, but delivery dates are estimates unless expressly stated as guaranteed.

Orders may take longer to arrive during bank holidays, severe weather, peak trading periods or circumstances outside our reasonable control.

Dispatch

Orders are processed as quickly as possible. Orders placed after our daily dispatch cut-off, at weekends or on bank holidays may be processed on the next available working day.

You will receive a dispatch confirmation when your order has been shipped. Tracking details will be included where a tracked service is used.

Delivery addresses

Please make sure your delivery address is complete and correct before placing your order.

We cannot guarantee that an address can be changed after an order has entered the dispatch process. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.

Split deliveries

Orders containing multiple products may occasionally be dispatched in separate parcels. Where this happens, you will not be charged additional delivery fees unless this was agreed with you before dispatch.

Large, heavy or restricted products

Some oversized, heavy or hazardous products may require a particular delivery service or may not be available to every UK postcode. Any applicable restriction or additional charge will be shown at checkout or communicated before dispatch.

Gas canisters, fuel, aerosols and other hazardous products can only be sent using approved delivery services and may be excluded from certain destinations or express delivery options.

Delivery delays

If your order has not arrived within the estimated period, please contact us with your order number.

Courier tracking may occasionally show a parcel as delivered shortly before it physically arrives. Please check around the delivery location, with other household members and with nearby neighbours before contacting us.

Undeliverable or uncollected parcels

If a parcel is returned to us because:

  • The delivery address was incorrect or incomplete
  • Delivery was refused
  • The parcel was not collected
  • The courier could not complete delivery after reasonable attempts

we will contact you to arrange redelivery or a refund. A reasonable redelivery charge may apply where the failed delivery was not caused by us or the courier.

Missing or damaged parcels

Please contact us promptly if your parcel arrives damaged, items are missing, or you believe it has been lost in transit. Keep the packaging and take photographs where possible, as these may be required to investigate the issue with the courier.

This Shipping Policy does not affect your statutory rights.